Think Electro Leeds 

PLACING AN ONLINE ORDER

There are hundreds of pages featuring thousands of products on our website. When you wish to make a purchase, add the required item/s to the shopping basket. When you are ready to enter your purchase details (i.e. name and address, card details etc), please click on Order Checkout.

As there are many products on the website, you may or may not find it difficult to locate certain products. Use the search facility at the top of each page to find products by keywords, part numbers etc. Use the manufacturer menu to find products of a certain type or by a particular manufacturer.

Orders placed before noon, will be processed on the same day. Orders placed after this time may be processed on the next working day.

When placing an online order, you will receive an order reference number. Please use this to enquire about the order process.

We reserve the right to refuse to process orders should we feel that they are of a fraudulent nature.

You may cancel an order providing that it has not been dispatched unless a special order has been made. Cancellations must be done by calling 01132 452 311 during office hours. Please do not email order cancellations, as these may not be accepted.

If you are still having problems, please email us at sales@think-electro.co.uk or call our sales advisors on 01132 452 311.

Please also note on your first order, the billing address must be the same as the delivery address please call 0113 2452311 if you require any further info.

METHODS OF PAYMENT ACCEPTED BY Think Electro

We accept various payment methods, which include Visa, Visa Delta, MasterCard, Switch, Solo, bank transfer and cheque.

Your card will be charged for your order shortly after the order is placed. If you pay by cheque, please forward it to Think Electro 56 North Street, Leeds. West Yorkshire. LS2 7PN. Your order will not be dispatched until your cheque has cleared in our bank account.

For bank transfers, please contact sales@think-electro.co.uk for details on how to do this, or call 01132 452 311 and speak to one of our sales team.

SECURE PAYMENT DETAILS

Your order and payment details are left on a secure server, which only we have access to. If you are in any doubt, please ensure that the secure lock symbol appears on your browser to verify that it is secure.

Your credit card details are kept only long enough to process your order; therefore if you order again, details will need to be resubmitted.

GUARANTEES AND WHAT IS COVERED

All products carry a guarantee of at least one year from date of purchase (except 2nd hand and some ex demonstration items which will specify a different period of guarantee if applicable)

Some products carry further guarantees of 2 or 3 years, details are displayed with the item.

Items that are not covered under guarantee are consumables (i.e. faders, lamps, batteries, turntable belts, styli and cartridges). If you experience problems with any of these items, replacements are usually available by calling our sales team on 01132 452 311 or emailing sales@think-electro.co.uk.

If you receive a faulty product, please notify us at your earliest convenience.  If it is in excess of 14 days, the onus is on you to cover the costs of the return to our selves. Where a replacement is not available (i.e. because manufacturer cannot supply, or end of line etc) an equivalent replacement may be offered or refund made.

If a product falls faulty during its guarantee period, please call us on 01132 452 311. In some cases faults can be diagnosed and even solved over the telephone thus saving the inconvenience of returning your product. If you do need to return the item you will be given returns reference. Please use the usual address and ensure that the returns reference is clearly visible on the outside of the package.

Goods will be assessed on site as to whether repair can be undertaken in house or at the manufacturer. We will endeavour to return the item/s to you as quickly as we can.

MAKING A RETURN?

Should you be unsatisfied with a product you have purchased from us, it can be returned within 7 days.

You will get a refund of what you have paid (less our delivery costs of getting the product to you) by the payment cheque.

In order to get a refund, items must be unopened and unused, and in their original packaging.

We are sorry but consumable items and CDs (both audio and CD+G) cannot be returned, this also includes stylus and cartridges.

Sorry no refunds for special or out of stock orders which have been ordered in, also software which has been opened and or installed on a computer. Unless the item is faulty

There is no charge for withdrawing an order, as long as the item has not been dispatched. If it has been dispatched and you wish to send back for no other reason but you have changed your mind on the purchase, you will be charged a delivery charge and a restocking fee (15% of the purchase price) unless its a special order then no return can be made any queries please call 01132 452 311

PRIVACY NOTICE, COMPANY POLICIES & STATEMENTS

Due to _The Data Protection Act_ We are bound to keep all name, address and card details secret, and to not disclose them to a third party. We also help protect you with our online security measures, ensuring that details do not fall into the wrong hands. To this end we take security very seriously and go to great lengths to protect all your details.

Our website also features Secure Encryption. This ensures that your card details are scrambled and cannot be intercepted. When entering key information, including name and address, a padlock will display in the bottom of your browser, giving you piece of mind that things are secure.

Your email address is vital to ensure that our service is prompt, and you are informed of the progress of your order. Your email address may also be used for product updates, special offer bulletins, website updates, etc. It will be kept private, and you may remove your email address from our mailing lists by contacting sales@think-electro.co.uk.

We will endeavour to provide an efficient service. Please be aware that any orders placed after 2:00pm are not guaranteed to be processed until the next working day.

TECHNICAL SUPPORT

We provide comprehensive after sales service for every customer. If you have a problem, call us on 01132 452 311 and we will try to solve dilemmas straight away.

IMPORTANT NOTICE Our policy is one of continuous development and improvement and we therefore retain the right to alter specifications, designs, equipment and prices at any time and without notice. Every effort is made to produce up-to-date documentation but this web site should not be regarded as an infallible guide to current specification and all features may not be available at the time of sale. This web site does not form part of any contract.